Support

How can we help?

Get in touch with the Poreless team for account help, subscription questions, privacy requests, and more.

Support

support@poreless.org

Account help, subscriptions, technical issues, Terms questions, account deletion

Privacy

privacy@poreless.org

General privacy questions, privacy-rights requests

Company

Poreless Skin AI Limited

Hong Kong

Response Time

Within a reasonable time

Accessibility requests within 10 business days

Frequently asked questions

How do I access my account?

How does email verification work?

How do I reset my password?

Why might my Face Scan result vary?

How does Product Scan work?

Is My Shelf backed up?

How do subscriptions and billing work?

Are annual plans charged monthly?

Do annual plans receive AI allowances once a year?

What does Max add over Pro?

How do I manage my privacy choices?

How do I delete my scan history or account data?

How do I contact support?

Poreless provides general cosmetic skincare information only. It is not a medical device and does not provide medical advice, diagnosis, treatment, or emergency care. Consult a qualified healthcare professional for serious, persistent, worsening, unusual, or urgent skin concerns.